Once your order is on its way, we will send you a tracking number and you will be able to track your order with the tracking number we will send you via email.
http://frenchfuska.com/app/tracking
FREQUENTLY ASKED QUESTIONS
Orders
Frequently asked questions about orders
WHERE CAN I FIND MY TRACKING NUMBER?
WHEN WILL YOU SHIP MY ORDER?
Your order will be shipped as soon as it is processed by our warehouse. Orders are usually delivered to the delivery company within 2 to 5 Business Days and tracking information will be sent to you via email.
MY ORDER STATUS SAYS "DELIVERED" BUT I HAVE NOT RECEIVED IT.
Please contact us.
IF ORDERS ARE NOT DELIVERED ON TIME.
If expedited shipments do not arrive within 21 days, we will refund this fee. If your item does not arrive within 60 days, we will offer you a full refund.
THERE IS A PROBLEM WITH MY ORDER.
Please contact us.
HOW LONG DOES IT TAKE TO COMPLETE RETURN/EXCHANGE PROCEDURES?
Returns/exchanges are usually reviewed and notified to you within 2-5 days after we receive your package.
INTERNATIONAL ORDERS
Frequently asked questions for international orders
WHY CAN'T THIS PRODUCT BE SHIPPED TO MY COUNTRY?
Due to our licensing agreements, some of our licensed products are limited to certain countries.
DO YOU SHIPPING INTERNATIONALLY?
We currently ship to over 50 countries.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Delivery times vary depending on your country of residence and the shipping method you choose, but generally take 7-14 days.
WILL I HAVE TO PAY DUTY AND TAX?
We pay duties and taxes on all packages, but if your country of residence has an issue with your package, you may be required to pay duties and taxes depending on your country's laws.
(We would like to point out that our existing customers have not encountered such a problem. We stated this only to inform you).
RETURNS - EXCHANGES
Frequently asked questions for returns and exchanges
HOW DO I RETURN OR EXCHANGE AN ITEM?
We want you to fall in love with your purchase and we continually strive to deliver the highest quality products possible. If for any reason you are not completely satisfied with your purchase, you can return it for a Refund or exchange it for another style within 14 days of receiving your order.
Must be returned within 14 days. Must be unworn and unwashed. Must have all original tags attached.
Except for quality issues, we reserve the right to return and exchange for purchases made outside our country (France) due to customs procedures.
RETURNS/EXCHANGES
You may return your item for store credit, a different item, or a refund to the original payment method. The original shipping cost (if applicable) is not refundable in most cases. Please note that we do not provide a shipping label on returns. Please contact us to begin your return or exchange process.
To return or exchange a product, please follow the steps below:
Include a copy of your order's packing slip or confirmation email and note the new size or product you want. (We cannot guarantee that all items and sizes will be in stock for exchange.) Mail your return to the address provided via email.
RETURN PROCESSES
Tracking number is required during the return process. Otherwise, the order will lose the return service. Returns will be processed within approximately 5 to 7 business days after we receive your return. Shipping back fees are not refundable. Import duties/taxes and customs fees are not refundable. Except for quality problems, special products do not participate in the return policy.
